We’re changing the way we handle support to improve customer visibility and customer service.
We’re deploying an externally hosted Support System that will allow users to log in and track their support issues.
Combines with Self Help, and status updates on this blog, we expect that information will flow more freely to customers and allow them to remain updated at all time.
We’re also setting up a Forum for Pre-Sales and Support questions to be answered by us and the community. The forum will not be an official line of support, so please use the ticket system for critical issues.