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Switchlink Virtual Servers

Quick and Common Questions

The most common question – What is a VPS?

In essence a VPS is exactly the same as a dedicated server. The only difference is that multiple VPS servers can run on one single physical machine. There are huge advantages to this including high availability, if a physical machine dies the VPS is instantly moved to a new physical machine (node). There is no lack in performance over a dedicated server, in some instances if you buy a package with a large CPU and RAM you can actually out perform your standard dedicated servers. As with a dedicated server you recieve full administrative rights over the VPS. You have complete control as if you had bought the hardware, and hosted in a colo centre, but for 1/10th of the cost!

What are the advantages to a VPS?

VPS allows huge cost savings without loosing the performance and benefits of a dedicated server. No hardware costs, maintenance costs or colocation costs. Simply a flat monthly fee with the peace of mind that your business services will be online 24/7.

Can I upgrade my VPS?

You can upgrade your VPS by contacting helpdesk. Simply let us know exactly what you wish to upgrade, and we can upgrade it instantly without causing any downtime!

What is the minimum contract term?

Minimum contract is just 1 month. If you do not wish to continue after the first month, there are no ties.

Which Operating System should I choose?

This depends entirely on what you are happy operating. Please remember that SwitchLink is an unmanaged service so go with the operating system that you have knowledge in. If in doubt, Windows is probably the way forward!

What can I run on my VPS?

Anything… just make sure it’s legal. We do however, monitor the network for the Abuse of SPAMMERS. If you’re found to be a cause of SPAM, your service will be terminated.

Managed or Unmanaged?

All the VPS servers by default are unmanaged. Feel free to contact helpdesk to negotiate prices on a support plan if you require it, however we do offer all customers Engineer Time which we urge all customers to read about as it can be an invaluable tool for your company or organisation.

What is the price for additional IP’s?

By default we charge £0.50 per additional IP however if you require a large number of IP’s please contact our helpdesk to discuss your requirements.

Where are your servers hosted?

Currently we have two Virtual Server hosting locations;

  1. Manchester, UK
  2. Dallas, US

Can I run and IRC Server or Proxy

Yes you can run IRC/Proxy on our VPS platform.

The VPS is your dedicated server, as long as nothing illegal or infringing on our Terms of Service is run there is no problem.

Are there any hidden charges?

There are no hidden charges. You get exactly what you pay for and if there are any other costs incurred in your service, you will be made fully aware of this before proceeding.

How do I change my server password?

You can change the servers password by logging into the Virtuozzo Power Panel. Go to your servers address:

[text]https://SERVERSIP:4643/[/text]

Once logged into the power panel click on the “Change Password” button.

Change Password -> Change the administrative password.

Once updated you will need to log back into the Power Panel to continue using it. The root/administrative password has now been reset on your server.

How do I increase my bandwidth?

All our packages come with a set bandwidth limit (unless stated otherwise) however we can provide any package with whatever requirement you or your company has. Please contact our sales team to dicuss your requirements.

How do I get more IP’s?

If you’d like more IP addresses please contact helpdesk from your account page.

The standard charge for IP addresses is £0.50 per IP address however if you require a large number for a legitimate reason we are happy to discuss your requirements.

What software comes with my VPS?

Unless you purchased a service with an application such as FOREX Traders or PLESK, the server usually comes with a standard install which generally has the minimum installed to prevent a “bloated” installation. Windows Installations, do come with IIS pre-installed and ready to go and can be removed if required.

If you have any specific needs as regards software, please contact a sales representative to discuss.

How do I change my Hostname?

Usually, this can be done via the OS, but with Virtuozzo, usually this is reset at the next reboot. In order to change your Hostname, please submit the IP of your VPS and the required Hostname, and this will be set for you within the infrastructure.

How do I connect to my server to administer it?

With a Linux Server, you access the server via SSH. In order to do this you will need an SSH Client, of which we recommend PUTTY, your IP address and your user credentials.

Once connected, you will administer your Linux system from the Command Line Interface.

With Windows, you use Remote Desktop Connection that comes with Windows XP or Vista. This can be found in your Start Menu in Accessories. (Windows XP is under Communications in Accessories). Again, you will need your IP address and user credentials to log in.