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Our Service Level Agreement (SLA) is specifically tailored to meet your needs and sets out clearly what levels of service you can expect and what compensation we will provide in the unlikely event of us failing to reach these levels. We place great emphasis on the quality of our service and feel that our industry-leading SLA reinforces our commitment to provide you with the best possible service.
Power to each server is individually controlled and a reboot cycle can be initiated 24/7 via a support request.
We guarantee a minimim of 99.9% availability. With our Carrier Class network, we aim to attain 100% Service Uptime.
If you find that we fail to meet this promise, we will refund 1 day's service for every hour that connectivity has been unavailable over and above 0.1% of the month, up to a maximum value of one months service.
We guarantee that we'll always have enough bandwidth available to service every customer at their full capacity. The bandwidth will never be contended or shared with any other customer.